Legal · Privacy Policy

The Move In — Privacy Policy

Effective: May 26, 2026

1. Who we are and what this Policy covers

LocalBurst Holdings LLC ("LocalBurst," "we," "us") publishes The Move In, a printed direct-mail community newsletter delivered to newly-pending households, together with a related website and an optional CSV add-on subscription that delivers data about newly-pending properties. This Privacy Policy describes how LocalBurst collects, uses, shares, and protects information in connection with The Move In and the related website at themovein.localburstmedia.com (collectively, the "Service").

This Policy covers two distinct groups of people whose information we may handle, and the way we treat their information is different:

Sponsors. Businesses that purchase or inquire about sponsorship placements or the CSV add-on. Sponsor information is collected directly from the sponsor (and from our payment processor) and is used to operate the Service for that sponsor. Sections 2, 4, 5, 7, 8, 9, and 10 of this Policy primarily address sponsor information.
Homeowners and properties. Individuals whose residential property has entered a pending or under-contract status in one of our published zones, and whose property therefore appears in our editorial database, in the CSV add-on, or as a destination of a printed issue. We do not collect this information directly from homeowners; we receive it from third-party data sources, primarily multiple listing service (MLS) feeds and public records. Sections 3, 5, 8, and 12 of this Policy primarily address this information.

This Policy is a companion document to The Move In Terms of Service, available at https://themovein.localburstmedia.com/terms. Defined terms used but not defined here have the meanings given in the Terms of Service.

2. Information we collect about sponsors

Information you provide at sign-up and checkout. When you purchase a sponsorship or the CSV add-on, or when you submit a waitlist or inquiry form, we collect the information you provide directly, including:

Business name, primary contact name, business email address, business phone number, and (if provided) website URL.
Your selected zone, category, and tier.
For Featured and Standard tiers, your offer line text.
For Featured tier, your business logo file (uploaded to our hosted storage).
Any rep code or referral code you enter.
Your acceptance of the Terms of Service, recorded together with the timestamp, IP address, and browser user agent at the moment of acceptance.

Payment information. Payments are processed by Stripe. You provide payment-card or bank-account information directly to Stripe through the Stripe-hosted checkout. LocalBurst does not receive, see, or store your full payment-card number, expiration, CVC, or full bank-account number. Stripe shares a limited set of payment-related information with LocalBurst, including your Stripe customer identifier, your Stripe subscription identifier, the last four digits of your card (where displayed in Stripe's dashboard for our reference), your billing address (where provided to Stripe), payment status, refund status, and information needed to handle disputes or chargebacks.

Information you provide after sign-up. During your sponsorship, we may collect additional information you provide, including:

Updated creative materials (logo replacements, new offer lines, contact info changes).
Email correspondence and other communications you send to themovein@localburstmedia.com or to any other LocalBurst address.
Feedback, suggestions, or other materials you submit.

Information collected automatically when you use the website. When you visit themovein.localburstmedia.com or the related checkout pages, our hosting and infrastructure providers (currently Vercel) automatically collect technical information that is standard for any modern website, including:

IP address and approximate geographic location derived from it.
Browser type, browser version, operating system, and device type.
Pages requested, timestamps, referring URL, and the response status code returned.
Other standard HTTP request metadata.

Information from third-party sources. In addition to the information you provide and the information collected automatically, we may receive information about you from:

Stripe, as described under "Payment information" above.
Public sources about your business, such as public business registrations, regulatory licensing databases, or your business's own public-facing website, to verify the accuracy of information you provided to us or to confirm eligibility for the Service.
Sales representatives, if you were introduced to LocalBurst through a representative who collected information from you in person, by phone, or through a separate intake form.

No analytics or advertising trackers. As of the Effective Date of this Policy, the themovein.localburstmedia.com website does not run third-party analytics services (such as Google Analytics) or third-party advertising trackers (such as Meta or Google ad pixels). If we add such services in the future, we will update this Policy and provide notice as described in Section 14.

No sensitive personal information. We do not request, and ask that you do not submit, government identification numbers, financial account numbers other than what is handled by Stripe, health or medical information, biometric data, precise geolocation data, racial or ethnic origin, religious affiliation, political views, or sexual orientation. If you nonetheless submit such information (for example, in an unsolicited email), we will handle it with the same protections that apply to other information you submit but ask that you not do so.

3. Information we collect about homeowners and properties

This section describes information LocalBurst holds about individual residential properties and the people associated with them. Unlike sponsor information (Section 2), we do not collect this information directly from the individuals to whom it relates. We receive it from third-party data sources and use it to operate the printed newsletter and, where applicable, to provide the CSV add-on.

Where this information comes from. We obtain property and listing information from:

Multiple listing service (MLS) feeds. Real estate listings published by licensed real estate professionals through MLS systems that we, or our authorized data providers, access under license.
Public records. Information available from public sources such as county property records, assessor records, recorded deeds, and recorded plats.
Other commercial real estate data providers. Aggregators that compile information from the sources above and license it to data subscribers.

We do not purchase, license, or otherwise obtain this information directly from homeowners. We do not require homeowners to opt in to inclusion in our database, because the underlying information is sourced from public listing activity rather than from the homeowner directly.

What we hold about properties. For properties in our published zones that have entered a pending or under-contract status, we may hold information including:

Property address.
Property characteristics published by the listing (such as square footage, number of bedrooms and bathrooms, lot size, year built, and similar features).
Listing details (such as list price, contract date, estimated closing date, days on market, and listing status changes).
The name and contact information of the licensed real estate professional who listed the property.
The brokerage with which the listing agent is affiliated.
The estimated move-in date we calculate based on contract and closing dates.

Homeowner names and direct contact information. Our standard database does not include homeowner phone numbers, email addresses, or other direct-contact information for the homeowner. The property address is the only homeowner-associated contact point we maintain, because the printed newsletter is mailed to the property address and the CSV add-on supports addressed mail and listing-agent outreach by purchasers. We do not market to homeowners by telephone, text message, or email on our own behalf, and we do not provide homeowner phone numbers, text-message addresses, or email addresses to sponsors.

Listing agent information. Listing-agent name, brokerage, and business contact information appear in the CSV add-on and may be referenced in editorial or operational contexts. We treat listing-agent contact information as business contact information of a licensed professional, not as personal information of a private individual.

How we use this information.

To produce, address, and mail each issue of The Move In newsletter to households we have identified as recently-pending in the published zone.
To compile and deliver the CSV add-on subscription to subscribers who have agreed to the use restrictions described in the Terms of Service.
For internal editorial planning, zone selection, market research, and quality assurance.
To respond to inquiries from homeowners, listing agents, or other individuals about the information we hold (Section 12).

Sources may be incomplete or inaccurate. Real-estate data is provided to us by third parties, and may contain errors, outdated information, or omissions. We do not independently verify each record. The CSV add-on is provided to purchasers with no warranty as to accuracy or completeness, as described in the Terms of Service.

We do not use homeowner information for FCRA-regulated purposes. The information we hold about properties and homeowners is not a "consumer report," and LocalBurst is not a "consumer reporting agency," as those terms are defined in the federal Fair Credit Reporting Act. We do not provide, and our sponsors and CSV purchasers may not use, this information as a factor in any decision regarding a homeowner's credit, employment, insurance underwriting, tenant screening, or any other FCRA-regulated purpose. The use restrictions that apply to CSV add-on purchasers are detailed in Section 7 of the Terms of Service.

Property exclusion requests. Anyone connected to a residential property may ask LocalBurst what we hold about that property, request correction of inaccurate information, and request exclusion of the property from the upcoming printed mailing and from current and future CSV deliveries. The process is described in Section 12 of this Policy. Because each address receives only one issue of The Move In newsletter — mailed around the new homeowner's move-in day — the practical scope of an exclusion request is limited to the upcoming mailing and to CSV inclusion during the period the pending sale is recent.

4. How we use the information

LocalBurst uses the information described in Sections 2 and 3 for the following purposes:

Operating the Service.

Producing, addressing, and mailing each issue of The Move In newsletter to households in published zones.
Compiling and delivering CSV add-on data to subscribers who have agreed to the use restrictions in the Terms of Service.
Handling slot reservations, exclusivity checks, sponsorship sign-ups, renewals, cancellations, and any associated record-keeping.
Providing each sponsor with a confirmation of purchase, a welcome email, slot status updates, billing receipts, and (where applicable) access to a sponsor portal.

Communicating with sponsors and prospective sponsors.

Sending operational and transactional messages about your sponsorship, billing, creative deadlines, mail dates, renewals, refunds, and account changes.
Responding to inquiries, support requests, and complaints sent to LocalBurst.
Sending occasional product updates and announcements about The Move In or related LocalBurst products. You may opt out of non-transactional marketing emails at any time by following the unsubscribe instructions in those messages, while still receiving operational and transactional messages required to administer your sponsorship.

Processing payments.

Charging your payment method through Stripe for the initial term and each renewal term as described in the Terms of Service.
Handling refunds, credits, and chargebacks.
Maintaining records of paid invoices and tax-relevant transactions as required by law.

Editorial and production planning.

Selecting and maintaining the zones LocalBurst publishes in.
Compiling editorial content, including the recurring features described on the printed newsletter.
Identifying eligible recipient households for each issue based on third-party-sourced pending-property data.

Improving and protecting the Service.

Diagnosing and fixing technical problems with the website, the checkout flow, the email infrastructure, the database, or the printed product.
Detecting and preventing fraud, abuse, and unauthorized use of the Service, including misuse of the CSV add-on.
Investigating complaints, regulatory inquiries, and security incidents.
Aggregating and analyzing usage data in de-identified or aggregate form to understand how the Service performs and how to make it better.

Complying with law and protecting rights.

Complying with applicable laws and regulations, including tax, accounting, payment-processing, anti-fraud, and consumer-protection requirements.
Responding to lawful subpoenas, court orders, regulatory inquiries, or other legal process.
Enforcing our Terms of Service and exercising or defending legal claims, including in connection with the indemnification provisions of the Terms.

No automated decision-making with significant effects. LocalBurst does not use solely-automated processing of personal information to make decisions about you that produce legal or similarly significant effects.

No sale of personal information to data brokers. LocalBurst does not sell sponsor personal information or homeowner personal information to data brokers. The CSV add-on described in Section 3 is sold subject to use restrictions; it is not a "sale" to a data broker because the purchaser is a contractually-bound business customer that must use the data within the prescribed scope, and the purchaser may not resell or redistribute the data under the Terms of Service.

5. How we share the information

LocalBurst shares information only as described in this Section.

Service providers. We share information with third-party service providers that help us operate the Service. Each provider receives only the information it needs for its function, is bound by its own terms and privacy commitments, and is contractually or otherwise obligated to use the information only to provide services to LocalBurst. Our current service providers include:

Stripe — payment processing and subscription billing. Receives sponsor name, email, business name, billing address (where provided), payment method, and transaction details.
SendGrid (Twilio) — transactional and operational email delivery. Receives sponsor name and email plus the content of messages we send.
Vercel — website hosting, file storage (sponsor logos), and infrastructure. Receives all website traffic data, sponsor-provided files, and runtime logs.
Airtable — database and operational record-keeping. Receives sponsor and prospect records, slot inventory, and CSV download audit logs.
The United States Postal Service and its print and fulfillment partners — printing and mailing of each issue of The Move In newsletter. Receives property addresses for delivery and printed copies of the newsletter itself, including all approved sponsor creative.
Multiple listing service (MLS) data providers and other commercial real-estate data aggregators — source data for the editorial database, the recipient list, and the CSV add-on. LocalBurst is a recipient from these providers, not a sharer to them; this entry is included for transparency about the data supply chain.

Our list of service providers may change over time. If we add a new provider that materially expands the categories of information shared or the purposes of sharing, we will update this Policy as described in Section 14.

CSV add-on subscribers. When you, the sponsor, purchase the CSV add-on, LocalBurst shares with you the CSV data described in Section 3 (and in Section 7 of the Terms of Service), subject to the use restrictions in those sections. CSV add-on subscribers are independent controllers of the data they receive, as further described in Section 6.

Legal requirements and protection of rights. We may share information when required by law or to protect LocalBurst, our sponsors, or third parties, including:

In response to a subpoena, court order, regulatory request, or other lawful legal process.
When we reasonably believe sharing is necessary to investigate or prevent fraud, abuse, security incidents, or violations of the Terms of Service.
To establish, exercise, or defend a legal claim, including in connection with the indemnification provisions of the Terms.
To comply with reporting obligations to tax, payment, or regulatory authorities.

Successor in interest. If LocalBurst, The Move In, or substantially all of the assets associated with the Service are sold, merged, reorganized, or transferred to a third party, sponsor and property information may be transferred as part of that transaction. In that case, the acquiring party will be bound by the commitments in this Privacy Policy (or a successor policy with materially equivalent protections) with respect to the transferred information. We will notify sponsors of any material change in ownership through the notice mechanism described in Section 14.

Aggregated or de-identified information. We may share aggregated, anonymized, or de-identified information (for example, "sponsors in Midlothian zone in Q2 2026") that does not identify any individual or business with third parties for any lawful purpose, including marketing materials about The Move In and analytics about Service performance.

No sale to data brokers. As stated in Section 4, LocalBurst does not sell sponsor personal information or homeowner personal information to data brokers. The CSV add-on is sold only to contractually-bound business purchasers subject to the use restrictions in the Terms of Service.

No sharing for cross-context behavioral advertising. LocalBurst does not share information for cross-context behavioral advertising or targeted advertising as those terms are used in state privacy laws (including the Virginia Consumer Data Protection Act and the California Consumer Privacy Act).

6. CSV add-on data — your responsibilities as a recipient

This Section addresses the privacy posture between LocalBurst and a sponsor who purchases the CSV add-on. The CSV's use restrictions and indemnification obligations are set out in Section 7 of the Terms of Service; this Section describes how the privacy relationship is structured.

You are an independent controller. When LocalBurst delivers CSV data to you, you receive that data as an independent controller for the purposes of applicable privacy law, including the Virginia Consumer Data Protection Act. LocalBurst is not your processor and is not acting on your behalf with respect to your downstream marketing or business activities. Your obligations regarding the CSV data, once delivered, are your own.

LocalBurst does not provide a privacy notice on your behalf. This Policy describes LocalBurst's own collection, use, and sharing of information. It does not satisfy any notice, transparency, opt-out, or other obligation you may have as the operator of a marketing program that uses CSV data. If you incorporate CSV data into postal mail marketing or listing-agent outreach, you must comply with the notice and opt-out requirements applicable to your program under the federal CAN-SPAM Act, the federal Telephone Consumer Protection Act, the Virginia Consumer Data Protection Act, any other applicable privacy law, and any rules of the licensing or regulatory body governing your profession.

You must honor opt-out and removal requests. If a listing agent asks you to stop contacting them, or if a recipient of postal mail asks you to remove their property address from your mailing list, you must honor that request promptly and not contact that person or address again using the CSV data. This obligation runs from you to the data subject; LocalBurst will, on request, also flag the property in our database so that future CSV deliveries to you and other purchasers exclude that property, as described in Section 12.

You must protect the data in your possession. You are responsible for maintaining appropriate administrative, technical, and physical safeguards over CSV data delivered to you. This includes restricting access to the data within your business to people who need it, securing the systems where the data is stored, and complying with applicable breach-notification laws if data in your possession is compromised.

Retention of data after cancellation. Your retention of CSV data after cancellation, termination, or non-renewal of your CSV subscription is governed by Section 7 of the Terms of Service.

Cross-reference to LocalBurst's homeowner-removal mechanism. A homeowner's request to LocalBurst to remove a property from our database does not, by itself, reach data that has already been delivered to you. Once we receive a verified homeowner removal request, we will exclude the property from future CSV deliveries to all current and future subscribers, and we will not include the property in future printed issues. We will not require past purchasers to delete CSV data already delivered. Past purchasers remain bound by the use restrictions in Section 7 of the Terms of Service, including the prohibition on continuing to contact a person or address after that person has asked to be excluded.

7. Cookies and similar technologies

Cookies we use. The themovein.localburstmedia.com website uses a small set of cookies and similar browser storage technologies that are necessary to operate the site:

Session and security cookies set by our hosting and routing infrastructure (Vercel) for purposes such as load balancing, traffic management, and protection against abuse.
Checkout cookies set by Stripe during the payment flow to maintain your checkout session and to detect fraudulent activity. These are governed by Stripe's own privacy policy.

These cookies are categorized as strictly necessary under common cookie-consent frameworks. They are required for the website and the checkout flow to function.

No analytics or advertising cookies. As of the Effective Date of this Policy, LocalBurst does not place analytics cookies (such as Google Analytics), advertising cookies (such as Meta or Google ad pixels), or other tracking technologies on the website. We do not allow third parties to place such cookies through our website.

Browser controls. You can use your browser's settings to view, block, or delete cookies. Blocking strictly-necessary cookies will likely break the website's functionality, including the checkout flow.

If we add analytics or tracking in the future. If LocalBurst decides to add analytics or tracking technologies, we will update this Policy and the disclosures in this Section before doing so, and we will provide notice as described in Section 14. Depending on the technologies added and applicable law, we may also implement a cookie-consent banner at that time. Until that happens, no consent banner is presented because none of the cookies in use require consent under applicable law.

8. Data retention

LocalBurst retains different categories of information for different periods, based on operational need, legal requirements, and reasonable business interests.

Active sponsor records. We retain sponsor business and contact information, sponsorship records, creative submissions, and account history for as long as your sponsorship or CSV subscription is active and for a reasonable period afterward to support renewal conversations, returning-customer recognition, and operational continuity. Following expiration, termination, or non-renewal, sponsor records are retained for no more than seven (7) years unless a longer retention period is required by tax, accounting, regulatory, or legal-hold obligations.

Payment records. Records of paid invoices, refunds, chargebacks, and tax-relevant transactions are retained for at least seven (7) years from the date of the transaction to comply with federal and state tax and accounting requirements. Stripe retains its own records of payment transactions in accordance with its own policies and applicable financial regulations.

Communications. Email correspondence, support requests, and other communications sent to or from LocalBurst are retained for up to five (5) years unless a specific message or thread is subject to a legal-hold or ongoing-dispute exception, in which case it is retained until the hold is lifted.

Terms acceptance metadata. The timestamp, IP address, and browser user agent recorded at the moment of your acceptance of the Terms of Service are retained for as long as the sponsorship or CSV subscription is active and for seven (7) years afterward, to serve as evidence of contract formation if a dispute arises later.

Property and listing data. Property and listing data (described in Section 3) is updated continuously as new pending properties enter our database. Records for individual properties are retained for as long as they remain relevant to current or recent editorial cycles, CSV deliveries, or audit needs, which is typically twenty-four (24) months from the recorded pending date. Older property records are retained in aggregated or archival form only.

Property exclusion requests. When a homeowner submits a verified exclusion request as described in Section 12, we retain a record of the request, the property address excluded, and the date of the request for as long as we hold the underlying property record, so that the same pending record cannot re-enter circulation through routine data refreshes. If the property is later sold again under a new transaction, that new transaction is a separate record; see Section 12 for how that case is handled.

CSV download audit logs. Records of CSV download events (timestamp, subscriber identifier, IP address, browser user agent, record count) are retained for at least three (3) years to support audit-cooperation obligations under Section 7 of the Terms of Service and to investigate suspected misuse.

Server and infrastructure logs. Technical logs from our hosting and infrastructure providers (Vercel) are retained according to those providers' standard retention periods, typically thirty (30) days to twelve (12) months, depending on the log type. We do not extend these retention periods unless necessary for security or legal investigation.

Backups. Routine backups of our systems may contain copies of the information described above. Backup retention follows our providers' standard backup schedules, typically thirty (30) to ninety (90) days, after which backups are overwritten in normal rotation. Information that has been deleted from active systems may persist in backups until the backup is overwritten.

Legal holds and disputes. Notwithstanding the periods above, if information is subject to an ongoing legal claim, regulatory inquiry, indemnification obligation, or other lawful retention obligation, we will retain that information for as long as the obligation remains in effect, even if the periods listed above would otherwise have expired.

Anonymized records. After retention periods expire, we may continue to retain anonymized or aggregated information that no longer identifies you or any individual, for purposes such as historical analysis, financial reporting, and business records.

9. Security

LocalBurst takes reasonable measures to protect the information we hold. No system is perfectly secure, and we cannot guarantee that information is immune from unauthorized access or loss, but we apply the practices described below.

Encryption in transit. All communication with the themovein.localburstmedia.com website, our checkout flow, and our internal API endpoints occurs over HTTPS using TLS. Email we send via SendGrid is transmitted over TLS where the receiving server supports it.

Encryption at rest. Data stored in our infrastructure providers (Vercel for hosting and file storage, Airtable for database records) is encrypted at rest using each provider's standard encryption.

Payment card security. We do not store full payment card numbers, expirations, or security codes on our systems. Payment-card data is collected by Stripe directly from you through Stripe's hosted checkout, and is handled by Stripe under its PCI DSS Level 1 certification. Stripe shares with us only the limited information described in Section 2.

Access controls. Access to sponsor and homeowner records in our systems is limited to LocalBurst personnel and contractors who need access to do their work. Administrative access to our infrastructure providers is protected with strong passwords and multi-factor authentication.

Vendor security. We use service providers that maintain industry-recognized security practices. Stripe, Vercel, Airtable, and SendGrid (Twilio) each operate under widely-recognized security frameworks such as SOC 2, ISO 27001, or equivalent standards.

Secret management. API keys, webhook signing secrets, and other credentials used by our systems are stored in our infrastructure provider's secret store rather than in source code. We rotate credentials when they are exposed or when a team or vendor change requires it.

Vulnerability and incident response. We monitor for known security issues in our software dependencies and apply updates as needed. If we discover or are notified of a security incident affecting information we hold, we will investigate, take steps to contain the incident, and notify affected parties as required by applicable law (including notice obligations under the Virginia Personal Information Breach Notification Act and any other applicable state breach-notification statute).

Your role. The security of your account also depends on you. You should:

Keep the email address used to receive transactional messages and any future portal access secure.
Treat any magic-link login emails as sensitive and not forward them to others.
Notify LocalBurst at themovein@localburstmedia.com if you believe your account has been compromised or if you no longer control the email address associated with your account.

No representation of perfect security. Despite the measures above, no commercial security regime can guarantee that information will never be accessed without authorization. You acknowledge this limitation by using the Service.

10. Your rights

Depending on where you live and the nature of the information LocalBurst holds about you, you may have rights regarding that information under applicable law, including the Virginia Consumer Data Protection Act (Va. Code § 59.1-575 et seq.) and the California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.) and their implementing regulations. This Section describes the rights LocalBurst recognizes and the process for exercising them.

Sponsor information vs. homeowner information. State privacy laws generally distinguish between information held about an individual in their individual or household capacity (a "consumer," to whom most rights apply) and information held about an individual acting in a commercial, employment, or professional capacity (to whom fewer rights apply). Most sponsor information LocalBurst collects under Section 2 is collected from individuals acting in a commercial capacity on behalf of a business, and may fall outside the scope of these laws. Property and homeowner information under Section 3 is held about individuals in their household capacity, and is within scope. We process requests on the merits regardless of category and apply the rights listed below as a matter of practice.

Rights we recognize. Subject to verification of identity and the limitations described below, you may:

Request to know what we hold. Confirm whether we are processing information about you, and receive a copy of that information together with the categories of source, purpose, and recipient.
Request correction. Ask us to correct information about you that is inaccurate.
Request deletion. Ask us to delete information we hold about you. We will honor deletion requests subject to the limitations below (legal retention obligations, ongoing contractual relationships, fraud prevention, etc.).
Request a portable copy. Receive a copy of information you provided to us in a structured, commonly-used, machine-readable format where technically feasible.
Opt out of targeted advertising and sale. Opt out of any "sale" or "sharing" of your personal information for cross-context behavioral advertising, as those terms are used in applicable law. LocalBurst does not currently sell or share personal information for cross-context behavioral advertising (see Sections 4 and 5), so this opt-out is automatically honored.
Opt out of significant automated decision-making. Opt out of any solely-automated processing that produces legal or similarly significant effects regarding you. LocalBurst does not currently perform such automated decision-making (see Section 4), so this opt-out is automatically honored.

Homeowner-specific removal. A homeowner may request that LocalBurst exclude their property from future CSV deliveries and printed mailings, even if other deletion rights do not apply. The mechanism for that request is described in Section 12.

How to make a request. Submit a privacy request by emailing themovein@localburstmedia.com with "Privacy Request" in the subject line. Tell us:

The category of request (access, correction, deletion, portable copy, opt-out, or other).
Your name and, if you are a sponsor, the business name and account email on file.
If you are a homeowner, the property address that is the subject of the request.
Any details that help us locate the information you are asking about.

You may also authorize another person to make a request on your behalf, provided you give that person written authorization and we can verify both your identity and the authorization.

Verifying your identity. Before fulfilling certain requests, we need to confirm that the request is genuinely from you (or your authorized agent). We may ask for additional information to match against our records. For sponsor requests, we typically verify by confirming the request was sent from the account email on file or by confirming details only the sponsor would know. For homeowner removal requests, we typically verify by confirming the property address and additional information that establishes the requester's relationship to the property.

Response timeline. We will acknowledge a privacy request within ten (10) business days of receipt and respond substantively within forty-five (45) days, consistent with the Virginia Consumer Data Protection Act. If we need additional time (up to another forty-five (45) days for complex requests), we will tell you within the initial period.

Reasons we may decline. We may decline or partially decline a request if:

We cannot verify your identity or your relationship to the information.
The request is manifestly unfounded, excessive, or repetitive.
Honoring the request would conflict with legal retention obligations (including tax, accounting, fraud-prevention, or legal-hold obligations described in Section 8).
The request asks us to delete or alter information we are obligated to retain to honor a homeowner removal request, to enforce a contract, or to investigate fraud or terms violations.
The request seeks information that would, if disclosed, infringe the privacy rights of another person.

If we decline or partially decline a request, we will explain the reason in our response.

Appeals. If we decline your request and you are a Virginia resident, you may appeal our decision by replying to our response within sixty (60) days. We will review the appeal and respond within sixty (60) days of receipt with our final decision and the reasons for it. If your appeal is denied, you may submit a complaint to the Virginia Attorney General at https://www.oag.state.va.us. Residents of other states with similar appeal mechanisms may exercise them on the timelines and through the channels their state's law provides.

No retaliation. LocalBurst will not deny the Service, charge different prices, or otherwise penalize you for exercising a privacy right under this Section.

11. Children

The Service is intended for use by businesses and their authorized representatives, and by adults who interact with our printed newsletter and website. LocalBurst does not direct the Service to children and does not knowingly collect personal information from children under the age of thirteen (13). If we become aware that we have collected personal information from a child under thirteen, we will delete that information promptly. If you believe we have collected information from a child under thirteen, please contact us at themovein@localburstmedia.com so we can investigate and address the situation.

The printed newsletter is delivered to a property address. We do not control who within a household opens or reads a piece of physical mail addressed to "Current Resident" or to the homeowner. The content of the newsletter is intended for a general adult audience and does not solicit information from any reader.

12. Excluding your property from our deliveries

This Section is for homeowners, residents, and others connected to a residential property whose address may appear in LocalBurst's mailing list for The Move In newsletter or in the CSV add-on delivered to a sponsor. It describes how to ask LocalBurst to exclude your property address.

What LocalBurst actually has, and what's at stake. Our database holds property addresses, property characteristics (square footage, year built, and similar listing details), and listing-agent contact information for properties that have entered a pending sale status in one of our published zones. We do not hold homeowner names, phone numbers, or email addresses. The privacy decisions available to you are therefore narrow but real:

The Move In newsletter is mailed to each pending property address exactly once, timed to arrive around the new homeowner's move-in day. There are no follow-up issues mailed to the same address. If your property has already received its one issue, future mailings of The Move In will not reach that address again unless and until a new pending sale of the same property is later recorded.
The CSV add-on may include your property address (and the property characteristics described above) in deliveries to sponsors during the period that the pending sale is recent — typically up to twenty-four (24) months from the recorded pending date.
The printed newsletter and CSV deliveries are the only LocalBurst channels in which your property address is used or shared. We do not call, text, or email anyone at your property.

What you can ask for.

Confirmation that your property is in our database, and a summary of what we have about it.
Correction of any property information that you believe is inaccurate. Because we receive this information from third-party sources, corrections may require verification against the underlying source.
Exclusion of your property address from the upcoming and any future printed mailings of The Move In newsletter, and from current and future CSV deliveries to sponsors.

How to submit a request. Send an email to themovein@localburstmedia.com with "Property Exclusion Request" in the subject line. Include:

The property address that is the subject of your request.
The type of request (confirmation, correction, or exclusion).
Your name and your relationship to the property (homeowner, prior owner, authorized resident, executor of an estate, real estate professional acting on behalf of an owner, etc.).
A daytime email or phone number where we can reach you for verification or to respond.

How we verify your request. To prevent someone from removing a property they are not connected to, we may ask for limited additional verification — for example, confirming the recorded pending or closing date, or other information that an unrelated stranger would not have. We do not require government identification.

What we will do when we honor an exclusion request.

We will flag your property in our database as excluded.
The property will be removed from the upcoming printed mailing if that issue has not yet been produced. (If it has already been produced or mailed, see "What we cannot do" below.)
The property will be excluded from any further CSV delivery to any current or future subscriber.
We will retain the exclusion flag for as long as we hold a record of the property, so that the same pending record cannot re-enter circulation through routine data refreshes.

Re-listing of the property by a new owner. If the property is sold again in the future to a new owner, the new owner's pending sale would be a separate record in our database. We do not maintain an exclusion that overrides a new owner's data. A new owner with the same privacy preferences may submit their own exclusion request once their pending sale is recorded.

What we cannot do.

We cannot recall a CSV file already delivered. CSV subscribers are bound by use restrictions in Section 7 of the Terms of Service, including the obligation to honor opt-out requests directed to them, but the data itself has already been transmitted to the subscriber.
We cannot recall a printed issue already mailed. If a request reaches us after the production cutoff for the issue scheduled for your address, that issue may still mail. Because each address receives only one issue of The Move In, this is also the last issue your address will receive, regardless of whether you submit an exclusion request.
We cannot remove your property from public sources. MLS feeds, county records, and other commercial real-estate data providers are outside our control. A request to LocalBurst does not propagate to those sources or to other businesses that receive the same data.

Response timeline. We will acknowledge a request within ten (10) business days of receipt and act on it within forty-five (45) days. If we cannot verify the request or need additional information, we will tell you within the initial ten (10) business days.

No fee. LocalBurst does not charge a fee for handling property-exclusion requests.

Listing-agent requests. A listing agent may use the same process to ask LocalBurst to exclude their professional contact information from future CSV deliveries. The agent should indicate in the request that they are asking for removal of their own contact information, identify themselves, and identify the relevant brokerage.

General inquiries. If you have questions that are not exclusion requests — for example, how a particular property came to appear in our database, or general questions about The Move In — email themovein@localburstmedia.com and we will respond. You do not need to label your message in any particular way for general inquiries.

13. International users

LocalBurst is a Virginia-based business operating in the United States. The Service, including the website, the printed newsletter, and the CSV add-on, is intended for users and recipients in the United States.

Information we collect and process is stored and handled on infrastructure located in the United States. If you are accessing the Service or submitting information to LocalBurst from outside the United States, you understand and consent to your information being transferred to, and processed in, the United States, where data-protection laws may differ from those of your home jurisdiction.

LocalBurst does not currently market the Service to individuals or businesses outside the United States and does not represent that the Service complies with data-protection laws specific to other jurisdictions, including the European Union General Data Protection Regulation, the United Kingdom General Data Protection Regulation, or any analogous foreign privacy law.

14. Changes to this Policy

LocalBurst may update this Privacy Policy from time to time. When we make a change, we will update the "Effective" date at the top of the Policy and post the updated version at https://themovein.localburstmedia.com/privacy.

Material changes. If we make material changes to how we collect, use, share, or protect personal information, we will provide notice in addition to posting the updated Policy. Notice may be given by email to sponsors at the address on file, by a banner or notice on our website, or by both. Where possible, we will provide notice at least thirty (30) days before the change takes effect.

Non-material changes. Clarifying revisions, formatting corrections, updates to contact information, and similar non-material changes may be made without separate notice.

Continued use. Your continued use of the Service after the effective date of a change to this Policy constitutes acknowledgment of the updated Policy. If you do not agree to the updated Policy, your remedy is to cancel auto-renewal under Section 4 of the Terms of Service before the next Renewal Date and to stop using the Service.

Versioning. Prior versions of this Policy will be retained internally by LocalBurst so that, if a dispute arises about which version was in effect at a given time, we can identify the controlling version.

15. Contact

Questions, comments, requests under Section 10 (Your rights), and property-exclusion requests under Section 12 should be directed to:

LocalBurst Holdings LLC Attn: The Move In — Privacy 8401 Mayland Dr, Ste S Richmond, VA 23294 Email: themovein@localburstmedia.com

Email is the fastest channel and is the preferred method for both general inquiries and privacy requests. Postal mail is accepted for any reason but will receive a slower response.